About Metrics
This site focuses on customer relationship metrics, including help desk and call-center metrics. Users can download trial versions of these metrics or purchase full versions.
Call Center Metrics
Performance of call center, helpdesk and customer relationship
Scorecard Metrics
Balanced Scorecard Software
Download powerful Balanced Scorecard software with: - Strategy Maps
- Cascading Scorecards
- Dashboards
- Business Goals
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Toolkit for Call Center
StepToCallCenter web-site is focused on call center related products, such
as customer service trainings, HR in call centers, operations in call center.
Learn more about StepToCallCenter
offers. 
Call Center Metrics- Choosing helpdesk system
- Using call center as a marketing tool
- What Makes Call Center Metrics Crucial?
- How to Assess Your Contact Center With Call Center Metrics
- Meaningful Call Center KPIs and Their Value
- Call Center Metrics: Why Do They Matter?
- Inbound Call Center Metrics
- Outbound Call Center Metrics
- Call Center Metrics: Industry Standards
- Call Center Metrics: Occupancy vs Schedule Adherence