The new version of BSC Designer was released. It now allows to access data from various data sources using SQL Indicator. For call center business it means that one could connect his balanced scorecard to data from call center or helpdesk data base directly.
Tags: call center database, helpdesk database
This entry was posted on Friday, April 18th, 2008 at 12:42 pm and is filed under BSC Designer. You can follow any responses to this entry through the RSS 2.0 feed.
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