The new version of BSC Designer was released. It now allows to access data from various data sources using SQL Indicator. For call center business it means that one could connect his balanced scorecard to data from call center or helpdesk data base directly.
AKS-Labs has released a new version of Balanced Scorecard Designer, it is now supports very flexible report generation function, giving scorecard owner great information represented as an html file.
The program support 3 types of report - Advanced, Standard, Mini. The most detailed is advanced report. The report can be generated for a period of time and will show the dynamic of performance within scorecard from date to date.
The dynamic will be represented as a data tables and graphs. The information will be generated for all categories and indicators. Navigation between various data parts is as easy as a single click.
Read more at official web-site of Balanced Scorecard Designer.
In the new version of Balanced Scorecard Designer you will find time-points feature. What does it mean?
Say, you have performance values for today, but what about past and future? What about next week or next month? The new version of Balanced Scorecard designer will provide you with clear and easy to use interface to specify indicators settings and values for any date.More over the mechanism of inheritance is available, so if you want to change something you don’t need to make changes for every date, you can just change the date when the change was made and it will be applied to all indicators in future.
While you move through the time, your indicators (goals) will remain the same, they are “invariant”, as well as descriptions and some other texts. But there are also some important time-depended values, such as indicator weight, current score, min and max scores.
If summarize all features in simple words then there is a good example of what program now can do:
Imagine, you have indicators “Cast of the call”. Today, when you start your customer service unit, you can measure it on the scale [5..10]$ and give an important relative weight to this indicators, say, 8. But tomorrow, you may change your scale, relative weight and your score.
Also, with new version you can define your own custom measure units:
For call center user can specify necessary measure units, such as call/hour or $/call or anything else. Once created the new measure unit can be exported or imported in other project.
Learn more about Balanced Scorecard Designer.
Balanced Scorecard Designer: Buy Now | Download trial version.
The Balanced Scorecard Designer is a software tool that helps in designing Balanced Scorecard performance indicators, also called “metrics” or “KPI”. Actually, there are two parts of the solution that are useful for business owners.
The basic function of Balanced Scorecard Designer is providing user with easy way to build a tree of indicators, e.g. specify some categories and indicators within these categories. Once the category was specified user can assign some more details to indicators, such as measure way, measure units, current and target values.
The program will calculate the performance of business unit according to data provided in Balanced Scorecard, taking in account not only current values of indicators, but indicators’ weights, e.g. relative importance.
Once user have designed indicators they could be exported into Excel file, that is very useful when you need to share data with someone else.
There are some other great features available in this software, right now you can download free fully functional 30-day trial version.
Get Balanced Scorecard Designer
Please, download and try trial version of Balanced Scorecard Designer before placing order.
Call Center Metrics