Call Center Metrics

The best idea to measure call center performance is to combine Call Center KPI from commercial library of metrics and BSC Designer PRO – with all its powerful features.

Tags: BSC Designer, call center, kpi, metrics

This entry was posted on Thursday, October 22nd, 2009 at 3:47 am and is filed under Articles. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.