“The KPIs, also known as key performance indicators, are measure of performance that will help a business organization define and measure progress toward organizational goals and objectives”. These are actually business intelligence techniques and methods that will help you to organize your past and current company’s situation, and further assist you in prescribing a course of action. The act of screening KPIs in real-time is called “business activity monitoring (BAM)”. These performance indicators are more often than not used in order to evaluate the challenging tasks for instance the benefits of leadership development, engagement service, and satisfaction.KPIs are mainly associated with a corporate strategy using techniques like the balanced scorecard.They differ depending upon the nature of the business and the corporate strategy. The KPIs will also help you to evaluate the progress of your call center industry toward its vision and long term goals, in particular, toward difficult quantify knowledge-based corporate goals and objectives. A KPI is generally an important part of a quantifiable objective that is made up on a direction, KPI, benchmark, target, and time frame. Then these key performance indicators should not be confused with a critical success factor (CSF) at all.The KPIs can be available in distinctive forms or styles such as marketing KPIs, manufacturing KPIs, supply chain management KPIs. Further, these metrics and key performance indicators can be classified into many forms for instance quantitative indicators, practical, directional, actionable, and financial indicators. The focus of these key performance indicators is on a variety of activities such as planning and monitoring,balanced scorecard, budgeting, standard costing, supply chain management, MRP, recruitment appraisal, internal service satisfaction and many other areas and activities.The KPIs implementation can be helpful and useful for various sections of a company for instance administration department, finance, IT, marketing/sales, production, logistics, shipment departments, etc. Last but not least, business KPIs can provide your business organization quite a lot of handy benefits in a short time for instance immediate employee measurement, cost effective business planning and execution, effective supply chain management and logistics management, increased sales proportions, client satisfaction, timely revenue generation, proactive approach, financial autonomy, transparency, and long term business identity development.In short, KPIs are entirely beneficial and productive for a business organization or corporate industry beyond your imagination. These are actually quantifiable measures that can help the business and industry, government, private sector, and nonprofit organizations worldwide to reflect their organizational goals and objectives effectively. Therefore, they have become an essential bond for every business organization these days.